Digital transformation – the introduction of digital technologies at all levels of the business – is pushing the various sectors of the professional world to change its functioning. Initially confined to large accounts, this movement now affects both small businesses and SMEs.
The advent of the cloud, videoconferencing, big data or collaborative work is attracting the interest of many companies who see in these tools ways to improve collaboration between employees and, among other things, to reduce IT expenses. “No one wonders about the legitimacy of operating its digital transformation or not. Companies are now asking the question of ‘how’ “, says Franck Morales, Vice President Marketing and Connectivity at Orange Business Services.
Still reluctant to deploy their services out of the business, more and more companies are migrating their tools to remote servers. This change of mind is also true for telephony, a feature that is more than critical. “A dike has given way. Today, I talk to customers who could not imagine seeing their PABX anywhere but inside their walls. Switching to Saas mode [software as a service, Ndr] is no longer a problem for them. There is no resistance, they do not see it as a risk. It is the very broadband which made it possible to free itself from this “, testifies Bernard Lemoine, president of Nerim.
Very high speed, the backbone of the digital transformation
With speeds up to 10 Gbit / s – depending on operators – on wired networks and up to 300 Mbit / s on wireless networks, very high speed is the backbone of this digital transformation. Indeed, neither ADSL, nor SDSL on the wired part or 3G on the mobile side, allowed to use solutions like videoconferencing or collaborative working tools. “A technology like fiber makes it possible to use all these new services properly,” says Damien Watine, president of Serveurcom.
With the exception of large companies, with a CIO or, failing that, an IT manager able to ask specific questions about technologies, small and medium structures are mainly concerned with the uses. An SME of 5000 people located in three continents do not have the same needs as a group of 400 employees present only in France or even a cabinet of architect.
Whether it’s a document sharing tool, a collaborative work solution, a CRM or an accounting solution, companies switch to tools like Office365, Salesforce or the proposed IaaS solutions by Amazon Web Services, a subsidiary of Amazon’s e-commerce giant. The very low latency of very high speed and robustness reassure companies ready to take the plunge without cutting corners on the quality of services they have been using for years. In this sense, the operator or integrator selected by the company plays an essential role: it reminds the customer of how the choice of a robust and fast connectivity guarantees a smooth use of the chosen solution.
“Optical fiber has undeniable gains in terms of speed and quality of service,” says Damien Wattine. “Previously, sending a large file by an architect could take up to an hour. With fiber, it only takes a few minutes. The video also suffered from a severe loss of quality. Very high speed has also solved this problem. From now on, everything goes faster, everything is more qualitative “.
Fiber also provides continuity of service. “Having a connectivity capable of guaranteeing a good continuity of service, a very strong availability and a lack of power outages is one of the strengths of very high speed,” said Frank Morales. Ultra-fast broadband also helps to optimize the relationship between customers and suppliers.
“Whether it is dematerialization of tenders or consultation of stocks, fiber provides additional reliability,” says Nicolas Aubé. The relationship between the employees of the company also gains flexibility. “[Thanks to very high speed] and collaborative work solutions, companies work faster and more efficiently,” says Alexandre Nicaise, President of Alphalink.
Very high speed also makes it possible to strengthen the connectivity between the various sites of a company. “For this type of company looking for a reduced response time and a large flow, the fiber is obvious,” says Nicolas Aubé, president and founder of Celeste.
More than ever in terms of digital transformation, ultra-fast broadband is a key component.